I bought a guitar that came in this case. It was shipped cross country and arrived with no issues. When I bought a second guitar I went looking for the same case. They are well made and protect the guitar very well. The problem is in the shipping. Boxes for cases and some guitars have arrived with holes in them. When the case is shipped without anything in them to stablize them, they are more likely to suffer mis-allignments in the top to bottom fit. Sometimes that can be fixed by a lttle twist. Other times you may have to try again. The case itself is not the problem.